Quality Guarantee

We stand behind the quality of every bottle we produce. If a wine arrives damaged, flawed, or not as expected due to a production issue, we’ll gladly replace it or issue a refund.

Requirements:

• Claim must be submitted within 14 days of delivery

• A photo of the bottle/cork/label and shipping damage

• Order number or receipt

Shipping Issues

If bottles are broken, leaking, or clearly damaged in transit:

• Replacement bottles will be sent at no cost

• If replacement isn’t possible, a full credit or refund will be issued

Claims must be reported within 7 days of receipt.

Change of Mind / Taste Preferences

We get it, not every bottle lands the same with every palate.

For direct-to-consumer orders:

• Exchanges or credits within 14 days of delivery

• Wines must be unopened and in original condition

• Credit can be applied to future orders

If purchased from a 3rd Party please check with them for returns or replacements

How to Submit a Return

Please email info@buckelfamilywine.com with:

• Order number / receipt

• Reason for return

• Photos (if applicable)

• Preferred resolution (refund, replacement, credit)

We’ll respond within 3 business days.